Privacy Policy

Effective Date: January 1, 2025

VXR District ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our virtual reality experience center and use our website https://vxrdistrict.online (the "Site").

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or membership
• Make a booking or purchase
• Sign up for our newsletter
• Participate in events or contests
• Contact us with inquiries

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Date of birth (for age verification purposes)
• Payment information (processed securely through third-party payment processors)
• Account credentials (username and password)
• Emergency contact information

1.2 Health and Safety Information

For your safety during VR experiences, we may collect:

• Health-related information disclosed in waivers
• Physical limitations or conditions that may affect VR participation
• Medical emergency information

1.3 Usage and Technical Information

We automatically collect certain information when you visit our Site:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages viewed and time spent on pages
• Referring website addresses
• VR equipment usage data and session statistics

1.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience. These may include:

• Essential cookies for site functionality
• Analytics cookies (Google Analytics)
• Advertising cookies (Facebook Pixel)
• Preference cookies to remember your settings

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our VR services
• To process bookings, memberships, and transactions
• To send booking confirmations and service updates
• To ensure health and safety compliance
• To personalize your experience
• To improve our services and develop new features
• To communicate with you about promotions, events, and news (with your consent)
• To prevent fraud and enhance security
• To comply with legal obligations
• To analyze usage patterns and optimize our website

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors (Stripe, PayPal, etc.)
• Email service providers
• Analytics providers (Google Analytics)
• Advertising platforms (Facebook, Google Ads)
• Booking and scheduling systems
• Cloud storage providers

3.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights and property
• Emergency situations involving safety or security

3.3 Business Transfers

If VXR District is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

3.4 With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL encryption for data transmission
• Secure storage of personal information
• Access controls and authentication procedures
• Regular security assessments
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Account information: Retained while your account is active and for 3 years after closure
• Transaction records: Retained for 7 years for tax and accounting purposes
• Marketing communications: Until you unsubscribe
• Health and safety waivers: Retained for 7 years as required by law

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing your information
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your information for certain purposes
• Withdraw Consent: Withdraw consent where processing is based on consent
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. Minors under 18 must have parental or guardian consent to use our services. If we discover that we have collected information from a child under 13 without parental consent, we will delete that information promptly.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your privacy rights

Note: We do not sell your personal information to third parties.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including those listed in Section 6 above. Our legal basis for processing your information includes:

• Consent: You have given clear consent
• Contract: Processing is necessary to fulfill our contract with you
• Legal obligation: Processing is necessary to comply with the law
• Legitimate interests: Processing is in our legitimate business interests

12. Cookies Management

You can control cookies through your browser settings. You may:

• Block all cookies
• Accept only first-party cookies
• Delete cookies after browsing

Note that blocking cookies may affect the functionality of our Site. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

13. Do Not Track Signals

Some browsers have "Do Not Track" features. Currently, our Site does not respond to Do Not Track signals. We continue to monitor developments in this area.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our Site with a new effective date
• Sending you an email notification (if you have provided your email address)
• Displaying a prominent notice on our Site

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Us

16. Consent

By using our Site and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

© 2025 VXR District. All rights reserved.